Frequently asked questions

Laomaoyun (老猫云机场) is an alternate name for LaoMao Cloud widely used by Chinese-speaking users. In the Chinese proxy community, "机场" (literally "airport") is informal shorthand for a subscription-based proxy service using protocols such as Shadowsocks or V2Ray, and "Laomaoyun" is the pinyin romanisation of the brand name. The service is the same LaoMao Cloud you see on this site — US CN2 GIA routing, streaming unlock for Netflix, TVB and Hulu, and stable peak-hour speeds.

LaoMao Cloud uses CN2 GIA (premium internet) routing, not ordinary CN2 GT or BGP lines. GIA provides dedicated routing that does not share bandwidth with large volumes of ordinary traffic, resulting in lower latency and jitter during peak hours.

Yes. All five plans (B through F) include streaming unlock for all three platforms. The team re-verifies unlock status weekly; if an IP ban occurs, a rotation is completed within 48 hours.

Every plan supports a short-cycle test period before committing to a longer subscription. You can verify the speed meets your expectations before deciding on a long-term plan.

Traffic exits through the US CN2 GIA entry node and is then routed to global destinations. Coverage currently emphasises the US, Hong Kong, Japan and Singapore — suitable for accessing North American and Southeast Asian content.

Yes, multi-device simultaneous use is supported. The specific concurrent device limit depends on your plan. Windows, macOS, iOS, Android, Linux and routers all use the same account configuration.

Visit the Download page and select the version for your operating system. After signing in, the configuration is pre-linked to your account — no manual import needed.

The client is compatible with Shadowsocks, V2Ray (VMess) and Clash configuration formats. Choose the format that suits your device and workflow; format-specific setup instructions are available on the Download page.

The client is available for Windows, macOS, iOS, Android, Linux and routers (OpenWrt / Padavan firmware). Windows and macOS users download the installer directly; iOS users install via the App Store; Android users can use the APK or the Play Store.

After completing your subscription, sign in to your account dashboard and visit the Download page. Your device-specific installer and configuration link are listed there, with the config pre-linked to your account — no manual import needed.

The client checks for updates automatically on launch and will prompt you if a new version is available. You can also check manually in settings. If automatic update is not supported on your platform, re-download the latest installer from the Download page.

Open a ticket through the support portal in your account dashboard. The team typically responds within one business day with a resolution or next steps.

Yes. The support team can assist with initial configuration, including importing config files and diagnosing early connection issues. Include your device type and OS when submitting a ticket.

Tickets are typically answered within one business day (Mon–Fri). For urgent issues, note "urgent" in the ticket subject and the team will prioritise your request.

Support is currently handled through the ticket system rather than live chat. The ticket system gives the team a complete record of your issue and ensures every request is tracked through to resolution.

In the client, go to Settings or Help and use the "Export log" or "Generate diagnostic report" option. Attach the file to your support ticket along with your OS version, plan name and the time the issue occurred — this speeds up diagnosis significantly.

Alipay, WeChat Pay and common international credit cards are accepted. The exact methods available are shown on the subscription page; contact support if you have questions.

If speed does not meet plan specifications within the first billing cycle, you can submit a refund request via ticket. The support team will review and process it. See the Terms page for the full refund policy.

Sign in to your account dashboard and go to the Subscriptions page. You can upgrade, downgrade or cancel from there. Cancellations take effect at the end of the current billing cycle — service continues normally until then. For immediate changes, contact support via ticket.

Sign in to your account dashboard and navigate to Account Settings or Billing. From there you can update your payment method and review past invoices. If you run into any issues, submit a ticket and the support team can assist.

First check your local network, then try switching nodes or re-importing the configuration in the client. If the issue persists, submit a ticket with your diagnostic log — the support team typically responds within one business day.

Netflix periodically updates its IP ban list. Contact support via ticket, noting which server node and plan you are on. The team typically completes an IP rotation or provides an alternative node within 48 hours.